The BARS (Behaviorally Anchored Rating Scale) method of performance appraisal is a systematic approach to evaluating the performance of an employee. It involves creating a set of specific behaviors that are representative of successful job performance, and then rating an employee's performance on these behaviors using a rating scale.
One example of using the BARS method for performance appraisal might be in a customer service role. In this example, the specific behaviors that are deemed important for successful job performance might include things like being polite and courteous to customers, being able to resolve customer complaints effectively, and being able to upsell products or services when appropriate.
To use the BARS method, the employer would first create a rating scale that includes a range of ratings from "unsatisfactory" to "outstanding." Then, they would create a set of specific behaviors that are representative of each rating on the scale. For example, an "outstanding" rating might be given to an employee who consistently goes above and beyond in their interactions with customers, while a "unsatisfactory" rating might be given to an employee who frequently exhibits rude or unprofessional behavior towards customers.
Once the rating scale and specific behaviors have been established, the employee's performance can be evaluated using the BARS method. This might involve observing the employee's interactions with customers and rating their performance on each of the specific behaviors using the rating scale. The employee's overall performance rating would then be based on their scores across all of the specific behaviors.
One benefit of the BARS method is that it allows for a more objective and standardized approach to performance appraisal. By focusing on specific behaviors rather than subjective opinions, it can help to reduce the potential for bias in the appraisal process. Additionally, because the specific behaviors are tied to the rating scale, it can be easier for employees to understand how their performance is being evaluated and what they need to do to improve.
Overall, the BARS method of performance appraisal can be a useful tool for employers looking to evaluate the performance of their employees in a systematic and objective manner. By focusing on specific behaviors and using a rating scale to evaluate performance, it can help to provide a clear and fair assessment of an employee's job performance.
