IKEA is a Swedish multinational company that designs and sells ready-to-assemble furniture, kitchen appliances, and home accessories. It is known for its innovative and affordable products, as well as its unique business model and organizational structure.
IKEA's management structure is based on the principles of flat hierarchy, decentralization, and delegation of responsibility. The company has a decentralized organizational structure, with each country or region having its own management team that is responsible for adapting the global IKEA concept to local markets.
At the top of the organizational hierarchy is the IKEA Group, which is made up of the Board of Directors and the Chief Executive Officer (CEO). The Board of Directors is responsible for setting the overall strategy and direction of the company, while the CEO is responsible for implementing this strategy and overseeing the day-to-day operations of the company.
Below the IKEA Group is the IKEA Concept, which is responsible for developing and communicating the IKEA brand and product range. The IKEA Concept is led by the Chief Designer and the Chief Sustainability Officer, who report directly to the CEO.
The next level of the organizational hierarchy is the country organizations, which are responsible for adapting the IKEA concept to local markets and managing the IKEA stores in their respective countries. The country organizations are led by a country manager and are supported by a team of functional experts, such as marketing, finance, and human resources.
At the bottom of the organizational hierarchy are the IKEA stores, which are the primary point of contact for customers. Each store is managed by a store manager, who is responsible for managing the store's operations, including sales, customer service, and inventory management. The store manager is supported by a team of department managers and team leaders, who are responsible for managing specific areas or departments within the store.
Overall, IKEA's management structure is designed to be flexible, adaptable, and responsive to the needs of its customers and local markets. The flat hierarchy and decentralization of authority allows for quick decision-making and a strong focus on customer service. Additionally, the delegation of responsibility to store and country managers allows for a high level of local ownership and accountability, which helps to ensure that IKEA's products and services are relevant and aligned with the needs of its customers.